A/S 문의하기 : 해설 편

#. A/S 문의하기 : 해설 편

 

> Hey. I recently bought a pair of your Bluetooth headphones, and I can't get them to sync to my phone. I think they're broken.

 

The fist area is stating the problem, okay? How can you tell the customer service representative that you're talking to about your problem? This is a very important part. Yeah, this is very important 'cause you have to clearly describe the issue so that you can receive the proper help. Right? Absolutely. She stated the problem by saying that she recently bought a pair of Bluetooth headphones, but she can't get them to sync to her phone.

You need to get the headphones and the phone to sync together. And sync here is short for the word synchronize. and what does this mean, synchronize? Can you explain it to us, Morag? It means to link or connect. You can sync your Bluetooth headphones with your cell phone. We also use verb sync a lot of talk about transferring files between your computer and your phone, so you can sync music to your phone or sync videos to your phone. We use it a lot like this.

 

 

I can help you pair your phone and headphones, but first I just need you to reboot your phone.

> How do I do that?

Okay, just turn it off and then turn it on again.

 

Let's continue on with our examination of the conversation we heard earlier. And now we're gonna look at a different area of the conversation, where the customer service representative confirms the basics with the customer. The customer service representative will usually ask you to do some basic things that will help solve the problem that you're having most of the time. Yeah. So what we just heard in this episode was that he asked the customer to reboot her phone, right? He said, "First I just need you to reboot your phone." And reboot of course, r-e-b-o-o-t, reboot is just another word for restart or turning off and then turning on again. So when you call tech support, they can solve almost all of the problems quickly by just confirming an electronic device with you, just to make sure everything is set up correctly.

 

Now I want to to launch the setting app on your phone.

> Sorry, I didn't hear you. What did you say?

 

Okay, let's continue on. It can be really difficult to understand someone when you're talking on the phone, right? The connection might be bad or you might be unfamiliar with the accent of the customer service representative. So in these sorts of situations there's no harm in asking for clarification. It's always okay to ask someone to repeat themselves.

 

Please launch the settings app by tapping on the setting icon.

> Okay. Okay, yup, done.

 

All right. Moving on, we are going to look at the last element of this conversation, and that is troubleshooting the problem. Tech support will often ask you to do many different things to try and solve your problem. In the conversation you heard in this episode, Ricky asked the customer to launch the settings app. Right. So here, launch, l-a-u-n-c-h, means open, right? Mmmhmm. So Ricky, Mr. Customer Service Representative, he asked the customer to open the settings app on the phone. There are actually quite a number of specialized verbs that we use in English when talking about technology. Launch is one of them, so it's likely that you'll hear a few of these on a tech support call.

 

• state  steɪt  (정식으로) 말하다 [쓰다], 진술[서술/언명]하다 / 국가, 나라 (→city state, nation state, police state, welfare state)  상태

• Absolutely  ˈæbsəluːtli    전적으로, 틀림없이(사실임을 강조함)

• examination   ɪɡˌzæmɪˈneɪʃn   조사, 검토 /  검사 (→cross-examination)

• accent  |æksent    (사람의 출신 지역이나 계층을 보여 주는) 말씨[악센트] (→dialect)  강조, 역점 (=emphasis) /   (어떤 부분을) 강조하다

• clarification  klæ̀rəfikéiʃən    설명, 해명  (액체 등을) 깨끗하게 함, 맑게 함, 정화(淨化) 

• troubleshooting  ʃù:tiŋ   고장의 수리 ,  분쟁 조정

• specialized  ˈspeʃəlaɪzd   전문적인, 전문화된  specialize  ˈspeʃəlaɪz   (~을) 전공하다 [전문적으로 다루다]