A/S 문의하기

#. A/S 문의하기

 

In this episode, we're going to learn how to call a customer service number for tech support.

We will start by listening to a call between a customer and a customer service representative, who is working at a call center.

 

Thanks for calling Fast Tech Electronics. My name is Ricky. How may I assist you?

> Hey. I recently bought a pair of your Bluetooth headphones, and I can't get them to sync to my phone. I think they're broken.

Sure, ma'am, I can help you with that. But before anything else, can I have your name so I can address you properly?

> My name is Andrea Gustafsson.

Okay, thank you Mrs. Gustafsson. So your headphones aren't working. Can I get the model number of your headphones and of your phone, too?

> I'm using an iPhone 7 and the headphone model number is XL909.

Have you tried pairing the headphones and the phone?

> Pairing? I don't understand what that is.

Ah, Okay. Pairing is just connecting the headphones and the phone together. I can help you pair your phone and headphones, but first I just need you to reboot your phone.

> How do I do that?

Okay, just turn it off and then turn it on again.

> Okay. Okay, done.

Okay. Now you need to prepare the headphones to pair to the phone. All you need to do is press the button on the left side of the headphones and hold it down for 5 seconds.

> Okay. All right, I've done that.

Now I want to to launch the setting app on your phone.

> Sorry, I didn't hear you. What did you say?

Please launch the settings app by tapping on the setting icon.

> Okay. Okay, yup, done.

Now tap the Bluetooth option. And finally, select XL909.

> Okay, Okay, done.

Awesome. Your phone and headphones are now paired, and you can use your headphones to listen to music right from your phone.

> Excellent. Thank you so much for your help.

Is there anything else I can help you with today?

> No thanks. Have a good day.

Take care. Bye.

 

• representative  ˌreprɪˈzentətɪv 대표(자)  (판매) 대리인, 외판원

• sync.   synchronize  ˈsɪŋkrənaɪz  동시에 발생하다[움직이다], 동시에 발생하게[움직이게] 하다

• address  əˈdres  주소 (→forwarding address) /  (누구에게 직접) 말을 걸다[하다]